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If you can't find your answer below, email us and we'll get back to you within 24 hours.

support@decorlyai.app

Frequently Asked Questions

How does Decorly AI work?
Simply take a photo of any room (or upload one from your gallery), choose a decoration style or AI design tool, and our AI will generate a photorealistic redesign of your space in seconds.
What rooms can I redesign?
Decorly AI supports 10 room types: living rooms, bedrooms, kitchens, bathrooms, dining rooms, home offices, outdoor patios, kids' rooms, entryways, and balconies.
How many styles are available?
We offer 114+ professionally curated decoration styles including Modern Minimalist, Scandinavian, Industrial, Bohemian, Japanese Zen, Art Deco, Mediterranean, and many more.
What are the 9 AI design tools?
Our tools include: Browse Styles, Custom Design, Furniture Swap, Wall Color Change, Lighting Adjustment, Item Change, Design from Scratch, Clear Room, and Layout Optimization.
How do credits work?
Each AI generation uses one credit. New users receive free credits to try the app. Additional credits can be obtained through subscriptions or credit packs.
Can I cancel my subscription?
Yes! You can cancel anytime through your Apple ID settings. Your subscription benefits continue until the end of the current billing period.
Are my photos private?
Yes. Your photos are sent to our servers only for AI processing and are automatically deleted within 24 hours. We never share your photos with third parties. See our Privacy Policy for details.
Why doesn't my result look realistic?
For best results: use well-lit photos, capture the room straight-on (not at an angle), and ensure the full room is visible. Avoid blurry or dark photos.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. You can request a refund through reportaproblem.apple.com.
How do I delete my account?
Go to Profile in the app, then tap "Delete Account." This will permanently remove your account and all associated data.